Terms & Conditions

01 Who we are and how to contact us

Deepentix FlexCo
Platanenstraße 19, 2522 Oberwaltersdorf, Austria
Registered with the Landesgericht Wiener Neustadt, FN 648262 b
VAT ID: ATU81849458
Managing Director: Morteza Amini
Contact: contact@deepentix.com

02 Eligibility and acting on behalf of an organization

The Website and Services are intended for business use. By using them, you confirm that you are at least 18 years old and, where you act on behalf of a company or other organization, that you have the authority to bind that organization to these Terms — in which case “you” refers to that organization as well as to you personally.

03 Permitted use of the Website

You may use the Website solely to learn about Deepentix, evaluate our products, and engage with us as a prospective customer, partner, or candidate. Requests submitted through our forms (for example, “Get a Free Demo” or “Become a Delivery Partner”) are inquiries, not binding orders — a commercial relationship is only formed once both parties sign an applicable agreement.

By using the Website, you agree that you will not:

• use the Website in violation of these Terms or any applicable law;
• copy, modify, create a derivative work from, reverse-engineer, or reverse-assemble the Website or any evaluation environment, or attempt to discover any source code, models, ontologies, or underlying architecture, or allow any third party to do so, except to the extent such restriction is prohibited by applicable law;
• sell, sublicense, distribute, commercially exploit, or otherwise transfer any right in, or make available to a third party, any content or materials on the Website without our written consent;
• use or launch any automated system, including “robots,” “spiders,” or “offline readers,” to access the Website, other than standard search-engine indexing;
• attempt to gain unauthorized access to the Website, any evaluation environment, or any server, computer, or database connected to them, other than through the interface we provide;
• probe, scan, or test the vulnerability of the Website or any evaluation environment, or attempt to circumvent its security or authentication measures, without our prior written consent.

04 Demo, pilot, and evaluation environments

Where we provide access to a demo, sandbox, or pilot instance of the Deepentix Platform ahead of a signed commercial agreement:

• access is provided free of charge, for internal evaluation purposes only, and may be time-limited, feature-limited, or withdrawn at our discretion with reasonable notice;
• the environment and any output it generates are provided “as is,” without warranty of any kind, and are not intended for production or operational decision-making;
• any documents or data you upload for evaluation purposes are handled under the same AI-specific commitments described in our Data Privacy page, and are not used to train shared or third-party models without your written consent;
• we may retain aggregated, anonymized, non-attributable learnings from an evaluation (for example, to improve onboarding or product usability), but never your underlying content;
• either party may end the evaluation at any time; on request, we will delete evaluation content in line with our published retention practices.

05 AI-generated output and your responsibility

Deepentix turns unstructured documents into a structured, citable Claim Graph, and every generated answer is designed to resolve to an explicit chain of evidence (Answer → Claim → Paragraph → Document → Author). Even so:

• outputs are decision-support material, not a substitute for professional, legal, medical, actuarial, or regulatory judgment;
• you are responsible for having a qualified human reviewer validate any output before it informs an underwriting, claims, clinical, compliance, or other consequential decision;
• we do not warrant that outputs are complete, error-free, or fit for a particular regulatory submission, and disclaim liability for decisions made without appropriate human review;
• where you deploy Deepentix within a use case regulated by the EU AI Act (Regulation (EU) 2024/1689), the allocation of provider/deployer obligations, and the support we provide toward your conformity and transparency obligations, are set out in our Data Privacy page and, for production deployments, in your signed agreement.

06 Your content and data

You retain all ownership rights in the documents, data, and other content you or your organization submit to a Deepentix environment (“Customer Content”). We claim no ownership over Customer Content. You are solely responsible for ensuring you have the rights necessary to share Customer Content with us, and that it does not violate any law, third-party right, or confidentiality obligation. Please avoid including special categories of personal data (Art. 9 GDPR) in any form, demo, or evaluation upload unless a signed agreement specifically provides for it.

How we process personal data submitted through the Website or an evaluation environment is described in our Data Privacy page, which forms part of these Terms by reference.

07 Feedback

If you send us feedback, ideas, or suggestions about the Website or our products — for example, through a contact form, demo debrief, or partner discussion — you grant us a perpetual, worldwide, royalty-free license to use that feedback for any purpose, without obligation or compensation to you. This section does not apply to Customer Content, which remains governed by Section 6 above.

08 Our intellectual property

The Website, the Deepentix name and logo, the Claim Graph engine, Hierarchical Semantic Claims methodology, vertical SLM pipelines, and all associated software, documentation, and design are the property of Deepentix FlexCo or its licensors, and are protected by applicable intellectual property laws. “Deepentix” and our logo are trademarks of Deepentix FlexCo; their display on the Website does not grant you any license to use them. Except for the limited rights expressly granted to browse the Website or evaluate the Services, nothing in these Terms transfers any intellectual property right to you. You may not alter, copy, distribute, or create derivative works from any part of the Website, or remove any identifying or proprietary marks from it, without our prior written consent.

09 Confidentiality

Any non-public information exchanged in connection with a demo, evaluation, pilot, or partner-program discussion — including product roadmaps, pricing, and evaluation results — is confidential and may only be used for the purpose for which it was shared, and only disclosed to individuals who need it for that purpose and are bound by equivalent confidentiality obligations. This section survives the end of any evaluation or discussion.

10 Partner Program

If you apply to our Partner Program (for example, as a delivery or systems-integration partner), submitting an application does not create a partnership, agency, joint venture, or reseller relationship. Any such relationship, and its terms (including any use of the Deepentix name, co-marketing rights, or referral/reseller economics), is established only through a separate signed partner agreement.

11 Third-party services

The Website and evaluation environments may rely on third-party infrastructure and model providers (for example, cloud hosting or model inference providers) to operate. We select these providers carefully and bind them to appropriate confidentiality and data-processing obligations, but we are not responsible for outages or issues that originate solely within a third-party service outside our control.

12 Website availability and security

The Website is made available free of charge, and we do not guarantee that it, or any content on it, will always be available, uninterrupted, secure, or free of bugs or viruses. We may suspend, withdraw, or restrict access to all or part of the Website at any time for business or operational reasons, and will try to give reasonable notice where practical.

You are responsible for configuring your own IT systems and using your own virus-protection software to access the Website safely, and for ensuring that anyone who accesses the Website through your connection is aware of, and complies with, these Terms. You must not misuse the Website by knowingly introducing viruses, trojans, worms, or other material that is malicious or technologically harmful, or by attacking it via a denial-of-service attack. A breach of this section will result in your right to use the Website ending immediately, and we may report such a breach to the relevant law enforcement authorities.

13 Linking to our site

You may link to our home page, provided you do so in a way that is fair, legal, and does not damage or take advantage of our reputation, and does not suggest any form of association, approval, or endorsement by us where none exists. You must not frame the Website within any other site, or link to any page other than the home page, without our written consent. We reserve the right to withdraw linking permission at any time.

14 Disclaimers and limitation of liability

The following clauses limit our legal liability for the Website; please read them carefully.

Your use of the Website is at your sole risk. The Website and any pre-contract demo or evaluation environment are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant the accuracy, completeness, or timeliness of any information or material on the Website.

To the maximum extent permitted by applicable law, Deepentix and its affiliates will not be liable to you or any third party for indirect, incidental, special, consequential, or exemplary damages (including loss of profits, goodwill, business, or data) arising from your use of, or reliance on, the Website or a pre-contract evaluation environment, however caused and whether in contract, tort (including negligence), or otherwise, even if advised of the possibility of such damages.

Nothing in this section limits liability that cannot be limited under applicable law, including liability for gross negligence, willful misconduct, or death or personal injury caused by our negligence. Liability caps, indemnities, service levels, and warranties applicable to production use of the Deepentix Platform are set out exclusively in your signed customer agreement.

15 Indemnification

You agree to indemnify, defend, and hold harmless Deepentix and its officers, employees, and affiliates from any third-party claim, suit, or proceeding arising from your breach of these Terms, your Customer Content, or your unauthorized or unlawful use of the Website or an evaluation environment.

16 Changes to the Website and these Terms

We may update, suspend, or discontinue parts of the Website or an evaluation environment at any time, and may revise these Terms as our products, partners, or legal obligations evolve. Material changes will be reflected by updating the “Last updated” date above; continued use of the Website after changes take effect constitutes acceptance of the revised Terms.

17 Governing law and disputes

These Terms are governed by Austrian law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. Any dispute arising from these Terms that cannot be resolved amicably will be subject to the exclusive jurisdiction of the competent courts in Austria. Nothing in this section overrides a different governing-law or dispute-resolution clause in a signed customer agreement.

18 Contact us

Deepentix FlexCo
Platanenstraße 19, 2522 Oberwaltersdorf, Austria
contact@deepentix.com